Your security is our top priority at Corporate America Family Credit Union (CAFCU). We proactively monitor your credit and debit card(s) for any unusual activity. In the event suspicious activity on one of your CAFCU cards is detected, our alert system will notify you by text message or a phone call.
Here’s how it works:
If you have a mobile phone number on file with us, you'll receive a text message with details about the suspected transaction from our fraud monitoring service. The number that will appear on your phone is 372-68. All you have to do is respond to the text to confirm that transaction.
- If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If you indicate the transaction is valid, you're all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that.
- Quick tip: add this number to your contacts and label it “CAFCU Fraud Center”.
If you do not have a mobile phone number on file with us or if you do not respond to the text message within 15 minutes, you'll receive a phone call from our fraud monitoring service. The number that will appear on your phone is 1-800-279-2674. The system will ask you to verify your zip code.
- Quick tip: add this number to your contacts and label it “CAFCU Fraud Center”.
- Please note: this number does not accept inbound calls. If dialed, an invalid number message will play.
- In the event you do not answer when you’re called, a voicemail will be left instructing you to return the call at
1-833-735-1894.- When calling you will be asked to enter the case number left in your voicemail message and verify if the transactions in question are valid.
- If you deny validity, you will be connected to a Fraud Center representative.
- As always, it’s important you review notification(s) carefully and respond quickly. Remember – our message will never ask you for your PIN or account number.
If you have any questions about our fraud monitoring service or if you need to verify or update your mobile phone number, please contact our Member Center at 1-800-359-1939, Monday through Friday from 7 a.m. – 7 p.m. CT.
